Formosa Laboratories strictly adheres to the high-level controls and regulations imposed by the competent authorities on the pharmaceutical industry, whether in procurement and supply, sales, labor management and welfare, environmental protection, or corporate governance. Each department stays updated on changes in laws and regulations at all times. In addition to establishing the Legal and Strategy Planning Department to provide immediate legal assistance and consultation to all departments, Formosa Laboratories also organizes training and awareness programs on various laws and regulations periodically. In 2024, no major violations of laws and regulations were reported at Formosa Laboratories Note.  The administrative penalties imposed involved minor violations of laws such as the Fire Services Act, environmental laws, or minor deficiencies in compliance with these laws. Specifically, Formosa Laboratories received nine penalties totaling NT$648,750 in fines, with improvements made or underway to address all deficiencies.

Note :
Any single incident or the same incident that results in a total fine of NT$1 million or more, or any incident that significantly disrupts the operations of Formosa Laboratories, shall be disclosed in our company's sustainability report.

Complaint and Suggestions Channels

Formosa Laboratories has established a complaint channel on our official website in accordance with the Ethical Corporate Management Best Practice Principles and the Code of Ethical Conduct. This channel allows stakeholders to report any improper conduct. According to the CO-198 Ethical Corporate Management Whistleblowing Management Regulations, we have formed the Ethical Corporate Management Team under the Sustainable Development Committee. This team encourages anyone to submit reports if they have concern about crimes or other violations of laws and regulations within our company. We have also clearly outlined the whistleblowing channels and methods, the obligations of whistleblowers, the process for handling whistleblowing cases, and measures to protect whistleblowers, with the goal of ensuring all employees strictly follow the code of professional ethics.  Internal and external personnel can directly report any illegal activities to Formosa Laboratories by submitting a report through our public whistleblowing mailbox (ethic@formosalab.com).

The entity responsible for managing a whistleblowing report must keep the whistleblower's identity and the incident confidential and shall not disclose such information to any third party not involved in the investigation, unless necessary for the investigation, to prevent unfair or unfavorable treatment of the whistleblower. Besides the whistleblowing mailbox, other employee assistance matters can be addressed via internal communication channels within our company. In 2024, Formosa Laboratories received a single opinion proposal with recommendations to improve the work environment, all of which were reviewed and closed. Over the past three years, the company has not received any whistleblowing reports related to violations of business ethics.

▼Statistics on complaints and suggestions at Formosa Laboratories over the past three years
Year202220232024
Type of caseRecommended channel of communicationNumber of casesClosure rateNumber of casesClosure rateNumber of casesClosure rate
Malpractice elimination cases
(e.g., specific matters involving fraud, violations of laws and regulations, or other major breaches of professional ethics)		Whistleblowing mailbox
ethic@formosalab.com		0N / A0N / A0N / A
Unlawful infringement, sexual harassment, etc. in the workplace1. Head of department/unit
2. Personnel unit		1100%0N / A0N / A
Opinions and proposals
(e.g., improvement proposals, employee opinions, creative proposals, employee behavior management, labor relations, etc.)		1. Head of department/unit
2. Creative idea mailbox
3. eportal / communication zone and proposals
4. Employee satisfaction survey
5. Labor-management meeting		8100%4100%1100%
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